Shipping policy

Shipping Policy

Effective Date: August 6, 2026

Thank you for shopping with Saddles & Spurs at Jayell Ranch! We appreciate your business and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or holidays.

During peak seasons, sales, or special events, processing times may be longer. If there is a significant delay in shipping your order, we will contact you using the email address provided at checkout.

Shipping Rates

Shipping charges are calculated at checkout based on your order, shipping method, and delivery destination.

Any available free shipping promotions will be clearly stated on our website and are subject to their stated terms and conditions.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, and FedEx. The carrier used for your order will depend on the size, weight, and destination of your shipment.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

While we strive to ensure timely delivery, shipping times are estimates only and are not guaranteed. Delivery delays caused by weather, carrier issues, holidays, or other events outside of our control are not the responsibility of Saddles & Spurs at Jayell Ranch.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it ships; however, once an order has been shipped, we cannot guarantee that address changes can be made.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

Saddles & Spurs at Jayell Ranch is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is lost or delayed, please contact the shipping carrier directly to file a claim or request assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If we determine that the item was damaged during shipping or that we made an error in fulfilling your order, we will work with you to provide an appropriate resolution, which may include sending a replacement item when available.