Refund policy

Refund & Return Policy

Saddles & Spurs at Jayell Ranch, we appreciate your business and strive to provide high-quality products. Please read our policy carefully before making a purchase.

All Sales Are Final

We do not accept returns, refunds, or exchanges. All purchases made through our online store are considered final.

Please review product descriptions, sizing information, colors, and other details carefully before completing your purchase. If you have any questions about a product, we encourage you to contact us before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that the item was damaged during shipping or that we made an error in fulfilling your order, we will work with you to provide an appropriate resolution, which may include a replacement item when available.

Contact Us

If you have questions about a product or your order, please contact us before making a purchase. We're happy to help ensure you have the information you need before placing your order.